Shipping policy

At Agency 28, we strive to process and ship all orders as quickly as possible. Orders are typically processed within 1–3 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email along with tracking details to monitor your delivery status easily.

We offer standard and expedited shipping options depending on your location and preference. Delivery times may vary based on your region, but most orders arrive within 5–10 business days. Please note that shipping times may be slightly longer during holidays, sales periods, or due to unforeseen delays.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. In some cases, we may offer free shipping promotions, which will be clearly displayed on our website. Any customs duties or import taxes are the responsibility of the customer.

If you experience any issues with your shipment, such as delays or missing packages, please contact our support team promptly. We are committed to ensuring customer satisfaction and will work with you to resolve any shipping-related concerns as quickly and efficiently as possible.